Customer help
Shipping & Returns
How orders will travel, and what happens if something needs to come back. Both sections are drafts.
Where we ship Awaiting confirmation
Shipping destinations have not been confirmed. Once the shop selects its carriers, this section will list the regions that can be shipped to and any locations that are excluded.
Shipping cost Awaiting confirmation
Shipping rates are not set yet. Nothing on this site should be read as an offer of free, flat-rate or discounted shipping.
During the preview, checkout shows shipping as "Calculated later" rather than displaying a number that could turn out to be wrong.
Processing and delivery time Awaiting confirmation
Processing and delivery windows have not been confirmed and are therefore not published here. No delivery date is promised anywhere on this site.
Order tracking Awaiting confirmation
Tracking will depend on the carrier the shop chooses. Details will be added once that decision is made.
Returns and exchanges Awaiting confirmation
The return window, the condition items must be in, and who pays return shipping are all pending confirmation.
No return guarantee is offered or implied while this page is a draft.
Damaged or incorrect items Awaiting confirmation
The process for reporting a damaged or incorrect item will be described here, including how long a customer has to report it and what evidence is needed.
Questions
Until this policy is finalized, please use the contact page and the shop will follow up directly.
Questions about this page
This page will be replaced with final wording written or approved by the shop and its legal advisor. Until then, treat everything here as a structure rather than a commitment.